BPX.
Exceptional CX, Delivered !
BPX. is our proprietary outsource methodology/platform that consistently
delivers insane customer experiences!
About BPX.
iContact has years of experience serving international
clients across multiple time zones, notably in the US. Our
success grew organically, not to be the biggest, but from a
love and commitment to serve our clients and nurture
and develop our people. Passion, an agile and pragmatic
approach in how we work with you, a highly experienced
management team, quality people, world-class
operations, technology, and analytics are the reason our
clients choose us, and stay with us.
To capture the iContact spirit, so that we can deliver it first time every time, we created BPX.
Our proprietary outsource methodology/platformthat consistently delivers extraordinary customer experiences!
To capture the iContact spirit, so that we can deliver it first time every time, we created BPX.
Our proprietary outsource methodology/platformthat consistently delivers extraordinary customer experiences!
Brand.
People.
Xperience.
BPX. created from CX 1st-principles
Brand.
Get to know me
Get to know your customers, their experience, their sentiment, their history, what they like & don’t like, and who they are buying for. This way you can also anticipate their needs.
People.
Walk with me
Get to know your customers, their experience, their sentiment, their history, what they like & don’t like, and who they are buying for. This way you can also anticipate their needs.
Xperience.
Treat me special​
Get to know your
customers, their
experience, their
sentiment, their history,
what they like & don’t like,
and who they are buying
for. This way you can also
anticipate their needs.
Source: 2022 Bain & Co.
Brand.
The Brand-infused Journey
Our journey with you, starts by understanding your
brand. No ‘bums on seats here!’ To Safeguard your
journey, we need to live up to the central brand
narrative.
We use the Brand-infused Journey method to capture the story, emotion, tone, and memory of your brand, our blueprint in delivering it in every customer interaction.
Our CX professionals use well-established CX techniques including Journey Mapping, Persona Design, and CX Metric Design to deliver a Brandinfused Journey framework – the blueprint for recruiting, training, measuring and managing your CX delivery team!
We use the Brand-infused Journey method to capture the story, emotion, tone, and memory of your brand, our blueprint in delivering it in every customer interaction.
Our CX professionals use well-established CX techniques including Journey Mapping, Persona Design, and CX Metric Design to deliver a Brandinfused Journey framework – the blueprint for recruiting, training, measuring and managing your CX delivery team!
People.
Walk with me
Get to know your
customers, their
experience, their
sentiment, their history,
what they like & don’t like,
and who they are buying
for. This way you can also
anticipate their needs.
: Connecting Brand to People.
We define customer needs
and journeys the way a
customer would
– we
experience them and
organize our people around
them.
CCUBED, our proprietary People methodology, targets the sweet-spot of your Culture, Customer Value Proposition, and role Competencies to source, assess, develop, and coach high-performance individuals and teams using our FutureFit and StrengthFinder tools from our in-house Learning companies Impact Sourcing, FutureFit Academy, and SA Business School.
CCUBED, our proprietary People methodology, targets the sweet-spot of your Culture, Customer Value Proposition, and role Competencies to source, assess, develop, and coach high-performance individuals and teams using our FutureFit and StrengthFinder tools from our in-house Learning companies Impact Sourcing, FutureFit Academy, and SA Business School.
People now, and into the future.
Sourcing
Assessing/Development
High-Performance
Impact Sourcing means employment for high potential but disadvantaged people in the services sector.
Impact Sourcing Institute
Impact Sourcing Institute, an iContact group
company, assists local and international
organizations looking to empower socioeconomically
disadvantaged individuals
through meaningful career progression and
development.
Our turnkey offering includes the
recruitment, hosting, training and full-time
employment for these individuals, guiding
you in maximizing the various government
grants, rebates and incentives, where
applicable – delivering on your cost, quality,
and social goals.
IMPACT
SOURCING!
Treat me special​
Get to know your
customers, their
experience, their
sentiment, their history,
what they like & don’t like,
and who they are buying
for. This way you can also
anticipate their needs.
Xperience.
xccelerate
xccelerate
our state-of-the art
CX Performance Platform, delivers
the ’x‘ in BPX.
Designed to accelerate Agent,
Team, and Contact Center
performance, and CX outcomes.
For every single customer
you should know their
experience, their sentiment
you should know their
experience, their sentiment
