ABOUT US

iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.

We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements.

Our ultimate goal is to deliver the very best in customer experience and first-time query resolution.  As our client, you can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and continuous improvement are entrenched philosophies.

At iContact, compelling customer service experiences are not accidental. They are engineered with the careful use of analytics-driven insights, deployment of the right technology to fit your business needs, and dedicated training that empowers our team to be passionate advocates of your brand.

iContact agents understand the importance of active listening, empathy and offer accurate solutions to ensure customer satisfaction. We combine data analysis with ongoing innovation and insight-work to identify and solve problems in a continuous quest to improve every encounter with your customer.

iContact’s strategic locations in Cape Town and Johannesburg (South Africa) and Atlanta (USA), together with our advanced business intelligence tools, data analytics capabilities, skilled leadership and educated skills pool present our customers with an unrivalled BPO value proposition.  For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.

iContact BPO is part of the Alefbet Holdings Group, a Global Business Services powerhouse employing 1200 full time employees across its various BPO businesses specialising in multi-channel customer service and first-party collections for global organisations.

Across our group, we are proud of and committed to the important role that we play in youth employment and development, being a significant employer of choice for young, previously disadvantaged South Africans and people living with disabilities through our unwavering commitment to impact sourcing.

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OUR MANAGEMENT TEAM

Clinton Cohen

Chief Executive Officer

David Hood

Chief Operations Officer

Mushfiq Hopkins

GM: Western Cape

Daniel Shapiro

Director and Co-founder,
Alefbet Holdings

Yaron Shapiro

Director and Co-founder,
Alefbet Holdings

Noluthando Mdlankomo

Program Manager:
Customer Experience

Joseph Deizan

Health and
Safety Manager

Vithia Reddy

Program Manager:
Customer Experience

Daniel Molefe

Program Manager:
Customer Experience

Karabo Hlelesi

Manager:
Management Information

Mlibazisi Sibanda

Manager:
Quality Assurance

Samukelisiwe Mathetha

Human Resources
Manager

Ephraim Nhamoinesu

Program Manager:
Customer Experience

Our Professional Memberships & Affiliations

Some Of Our Clients