Resources
Latest Blog Posts
& Releases
ARTICLES
CX outsourcing to meet seasonal demand
Scaling Talent and Culture for your business peaks
Choosing the Right BPO Partner: Metrics That Matter Beyond Price and Language
Why EX matters
South Africa’s BPO sector is country’s fastest growing export
SA leads in CX outsourcing, with USA its fastest growing source market for global business services from South Africa
Small-To-Medium-Sized Fish, Big
Pond
Here’s how to find the right business partners and play nicely with the giants.
Happy Employees, Thrilled
Customers
Why EX matters
just as much as CX – and what to do about it.
The Top 10 Outsourcing Myths,
Debunked
Dispelling outsourcing myths is key for informed decisions.
CX OUTSOURCING SERIES
A Strategic framework for Customer Experience (CX) Outsourcing
This 5-part Series provides a strategic framework for CX-centric companies who are considering outsourcing
their customer care.
their customer care.
The story of how heritage knife and kitchen specialist brand Zwilling
transformed CX with strategic outsourcing during its greatest growth period in its almost
300-year history.
300-year history.
How Small-Midsized Businesses level-up on customer experience
Part 3 of this Series shares how strategic outsourcing can be used by SMBs to scale efficiently, while levelling up on customer experience and service.
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Next
A Strategic framework for Customer Experience (CX) Outsourcing
This 5-part Series provides a strategic framework for CX-centric companies who are considering outsourcing
their customer care.
their customer care.
The story of how heritage knife and kitchen specialist brand Zwilling
transformed CX with strategic outsourcing during its greatest growth period in its almost
300-year history.
300-year history.
WHITE PAPERS
CASE STUDIES
iContact Inbound Customer Service
Understanding the customers journey,
Ongoing upskilling, Successful ongoing campaign.
iContact Win Back Recovery
Assisting tax-paying professionls online and converting them into loyal clients.
Lead Generation
6300 professionals contacted successful and a conversion of 3150 leads.
Medical Fulfilment
Ensure (APS retrieval) is efficiently taken care of. Offer fastest turnaround time
PRESS RELEASE
Year End Review
2022 Year end review. Global tech-enabled outsourced business services. And more…
